FAQ

Ordering Questions

Is there a store where I can purchase Anne Kristine lingerie?
We sell our lingerie exclusively on this website.Can I order via Phone or Fax?
At this time we only accept orders via this website.What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover.Is it safe to use my credit card?You can shop at Anne Kristine Inc. with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:

  •  128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. Anne Kristine Inc. is registered with the Authorize.Net Verified Merchant Seal program.

What if I have an ordering question that is not listed?
I’m sure there are many questions not listed, so please feel free to email us at office@annekristinelingerie.com. We will try to get back to you within 24 hours.

Shipping Questions

When will my order ship?
Unless otherwise noted, your order will ship within 3 business days.Can I track my order?
Yes. You will receive an email with tracking number once your package has shipped.How will my order ship?
Your order will be shipped via UPS. It will arrive in a secure and private apparel bag, and the merchandise will be beautifully wrapped inside to reflect how special we feel each piece is.Do you ship internationally?
At this time we only ship within the USA.What if I have a shipping question that is not listed?
I’m sure there are many questions not listed, so please feel free to email us at office@annekristinelingerie.com. We will try to get back to you within 24 hours.

Return Policy

It is our mission at Anne Kristine to leave our customers 100% satisfied with our lingerie. If this is not the case, we allow returns to be made up to 14 days from delivery.

You can return merchandise to:
Anne Kristine, Inc.
1730 New Brighton Blvd Suite 104
#263
Minneapolis, MN 55413

Please include the reason for the return.

ALL garments must be UNWASHED, UNWORN and intact.

Once we receive the merchandise and it has passed inspection, you will be credited in the same form as the original payment. Shipping costs will not be refunded. We will send you an email notification of the refund.

Refunds for lingerie returned more than 14 days from delivery date will be in the form of a merchandise credit to be used as an exchange, or for a new order. We inspect every single piece, so if you received merchandise that was damaged or defective, please let us know as soon as possible! Email us atoffice@annekristinelingerie.com with any further questions.

Exchange Policy

Any UNWASHED, UNWORN and intact garment may be exchanged at any time.

Please send the merchandise you wish to exchange to:
Anne Kristine, Inc.
1730 New Brighton Blvd Suite 104
#263
Minneapolis, MN 55413

Let us know which lingerie you would like us to send you in exchange. We will send out the new order once we receive the unwanted merchandise. You will be sent an email notification of the exchange and new tracking number for the shipment. Additional shipping costs may apply.

**To cut down on exchanges for size reasons, we encourage our customers to email us at office@annekristinelingerie.com, and we will be happy to discuss any sizing questions with you!

Sizing Information

What if I measure between sizes?

If your measurements fall on different sizes, it is best to order the largest size represented.

Can I just order the size I normally wear?

We recommend comparing your measurements with the size chart specifically made for Anne Kristine Lingerie to ensure the correct size is ordered.

Is the size chart for both chemises and panties?

Yes, the size chart is for all Anne Kristine Lingerie styles.

How do I find out what my measurements are?

Please refer to our “How-To-Measure” video to learn how to take your own measurements.

Care Instructions

How to care for your lingerie can be found on the back of the care label in each garment. Because of the beautiful silk satin ties on most of the lingerie, we suggest hand washing, and then line drying each piece. A cool iron or steamer can be used if needed.

Each piece is to be treasured, so you may want to hang it in your closet on a special lingerie hanger. If you would prefer to keep it in a drawer, we suggest keeping it in a lingerie bag. This will ensure you lingerie looking its best if you ever want to wear it again…for an anniversary perhaps?

Retail Information

As of now, Anne Kristine is sold exclusively on this website. If you are interested in selling Anne Kristine lingerie in your store, please email usoffice@annekristinelingerie.com.

Any Further Questions

Your questions are very important to us, so If your question has not been answered, please do not hesitate to email us atoffice@annekristinelingerie.com